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Kern County Aging & Adult Services

Adult Protective Services (APS)

Know Abuse - Report Abuse


Beware of Fake IRS Tax Bill Notices

Description/Services Provided

Adult Protective Services (APS) provides the following:

  • Information on scams targeting elder and dependent adults
  • Investigation of suspected abuse and/or neglect of elder and dependent adults
  • Investigation of protection issues and analysis of the level of risk to victim
  • Case management services to those accepting assistance
  • Tangible services such as emergency food, clothing and assistance in finding appropriate shelter
  • Coordination of services through multidisciplinary teams providing collaborative services through community agencies and resources

Note: APS does not investigate suspected abuse in long-term care (LTC) settings. For suspected abuse in LTC settings, contact the LTC Ombudsman at (661) 323-7884.

Divisional Programs

Lanterman-Petris-Short Act (LPS) Conservatorship

Public Guardian (Probate Conservatorship)

Outreach Programs: Volunteer Senior Outreach (VSOP) and Seniors Active, Giving and Engaged (SAGE)

Address: Kern County Aging and Adult Services
5357 Truxtun Ave. (just east of Mohawk)
Bakersfield, CA 93309
ATTN: Adult Protective Services
Phone: (661) 868-1006
Toll Free: (800) 277-7866
FAX: (661) 868-0923
Program Director: Jeremy Oliver  (661) 868-1034
Program Supervisor(s):
Orlando Montoya  (661) 868-1011
Jhoana Granados  (661) 868-1050
David Poole  (661) 868-0896


How Scams Work: Most scammers will use trust and / or pressure to take immediate action. They target your money, your identity and your insurance. They will separate you from those you trust or encourage that you not share the information with anyone else.

How to Protect Yourself: Do not make a quick decision. Discuss with others before entering the transaction or sharing your information. Do your homework, verify the source, find accredited agencies to clarify any questions and or doubts. Seek the details. If you suspect that you or your loved one has already been scammed, contact Adult Protective Services.

Financial Abuse of Seniors (video)

Grandparent Scam (video)

Medicare Card Fraud Alert (PDF)

Medicare Card Brochure (PDF)


To report incidents of Elder or Dependent Adult Abuse that occurred in Kern County:

Toll Free 24 hours a day (800) 277-7866

Or (661) 868-1006

Or submit your concerns online: Public Reporting of Elder or Dependent Abuse

Mandated Reporters

Please follow this link: Mandated Reporting

FAQ for Submitting Online Reports (PDF)

To report Incidents of abuse that occur in licensed facilities please contact the Long Term Care Ombudsman:

24 hour crisis line (800) 231-4024

Or (661) 323-7884

Looking for Mandated Reporter Training?

Mandated Reporting Training (PDF)

Mandated Reporting Forms

Report of Suspected Dependent Adult/Elder Abuse

Word Version    PDF Version


Elder and Dependent Adult Abuse

Reporting Abuse

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