Health Insurance Counseling and Advocacy Program (HICAP)

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Description/Services Provided

The Health Insurance Counseling and Advocacy Program (HICAP) provides free assistance with Medicare problems and other health insurance issues for seniors and disabled adults. Services provided include:

  • Assistance understanding your rights as a health care consumer
  • Counseling on your benefits, including how to appeal Medicare claim denials
  • Explanation of Medicare Supplements (Medigaps), Medicare Advantage Plans and Part D - Prescription Plan comparisons
  • Understanding Long Term Care Insurance


Contact Information

Kern County Aging and Adult Services
5357 Truxtun Ave. (just east of Mohawk)
Bakersfield, CA 93309
ATTN: Health Insurance Counseling and Advocacy Program

Phone: (661) 868-1000
Toll Free: (800) 510-2020
Fax: (661) 868-0922

Program Director:

  • Jeremy Oliver: (661) 868-1034

Program Manager:

  • Lupe Garcia: (661) 868-1067


  • Health Insurance Counseling and Advocacy Program (HICAP)

    • What is the difference between an HMO and a Medigap policy? Can you advise me about which one I should choose?

    • Can you help me understand my HMO or Medigap insurance coverage?

    • What HMOs are available for senior citizens in Kern County? Can you help me choose one?

    • How can I get help with my HMO co-payments?

    • How can I get help paying for my prescriptions?

    • Can you give me advice about which Long-term Care Insurance policy I should buy?

    • How do I apply for Medicare? How old do I have to be?

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