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Due to the quickly changing situation related to the Coronavirus, on March 31st Kern County extended the essential staffing model to May 1 at 5:00 PM. During this period, most County buildings will be closed to the public with only essential services being offered.



Cable Television Administration

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Cable television systems operate throughout Kern County. The County administers those systems operating in the unincorporated areas only. Systems operating within city boundaries are administered by the respective cities. The County enters into franchise agreements with the cable television systems to permit use of public right-of-ways for cable facilities. Whether operating in city or county area, cable television systems are directly regulated by the Federal Communications Commission (FCC) and city and county administrative powers are determined and delegated by and through the FCC.


Complaints

If you have a complaint against a cable television system operating with the unincorporated areas of the County, contact your cable operator first using the contact information on your bill or the contact information shown here. If they cannot resolve your concern, you may report a complaint to Kern County. For payments and all other questions/concerns about your cable service, please work directly with you cable provider.


Contact Information

AT&T

(800) ATT-2020
Website

Downtown Office:
4180 Truxtun Avenue
Bakersfield, CA 93309

Northeast Office:
3501 Mall View Rd
Bakersfield, CA 93306

Northwest Office:
3401 Coffee Rd
Bakersfield CA 93308

Southwest Office:
4300 Ming Ave
Bakersfield, CA 93309

Spectrum (formerly Bright House Networks)

(661) 323-4892
(800) 743-4615 - Outlying Areas
Website

3701 Sillect Avenue
Bakersfield, CA 93308

Mediacom California, LLC

Website

Ridgecrest Office:
(760) 446-5536
543 West Inyokern Road
Ridgecrest, CA 93555

Kernville Office:
(800) 239-8411
8 Tobias Road
Kernville, CA 93238

DirecTV

Website

Charter Communications

(866) 499-8080 - All Customer Service Issues
(888) 852-2235 - All Internet Customer Service
(888) 534-1189 - Day of Install Telephone Issues
(314) 965-0555 - Corporate Complaints
Website

15713 K Street
Mojave, CA 92319

CalNeva Broadband, LLC

(866) 330-2028
(866) 668-0167 - Technical Support

3341 Los Padres Drive
P.O. Box 2169
Frazier Park, CA 93225

Frontier Communications

(800) 921-8101
(877) 462-6606 - TTY
Website

Dish Network

Website